Yes. You are responsible for the cost of returning products to us unless we have sent you the wrong product in error, or the product is faulty.
If you are returning incorrect or faulty items to us, you will need to pay for the postage up front and we will reimburse you at a later date.
Please note again that we will only refund the cost of returning products to us by 2nd class post and only when the product is faulty or we have sent the wrong product in error. We also strongly advise that you obtain proof of postage as we cannot be held responsible for returned items that we do not receive.
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We ship goods worldwide, provided that payment has been received in full prior to dispatch and subject to third party anti-fraud checks.
Naturally, shipping goods abroad is more expensive than delivering to UK addresses, and unfortunately we may be unable to offer a precise delivery dates for orders being shipped to foreign countries via standard post.
If your order is to be shipped abroad and you require expedited delivery or tracking of your consignment, we may be able to arrange a courier service for a small extra charge. Please contact us for more information and a quote prior to placing your order.
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The delivery cost will depend on the total value of your order (excluding VAT), the country your goods are being shipped to and the delivery method you have chosen.
Please see our shipping page for further details.
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The times it takes for your order to arrive will depend on the delivery method you have chosen, the country your order is shipping to and whether your items are in stock.
Out of stock and made to order items will take longer to arrive. We will contact you to advise you of this on receipt of your order. If your items are not in stock we will let you know as soon as possible and where possible, give you an estimated date for delivery. If the estimated delivery date provided by us is not acceptable to you, you may cancel your order and receive a full refund.
Please note that the delivery time quoted for UK Standard Royal Mail delivery below is an estimate only. The average delivery time is 2 to 3 working days, but parcels may take up to two weeks to arrive.
Providing an estimate for items being shipped abroad is more difficult as this is largely dependent on the efficiency of the receiving foreign postal service. The delivery times quoted below are therefore also an estimate only.
Estimated UK delivery times for in-stock items | |
Standard delivery (Royal Mail): | up to 5 days |
Special Delivery (Royal Mail): | Guaranteed next working day, before 1pm |
Estimated delivery times for in-stock items to the European Union | |
Standard Delivery (Royal Mail): | 10 days |
Estimated delivery times for in-stock items to the rest of the world | |
Standard Delivery (Royal Mail): | 15+ days |
Please note that we must allow 15 working days for delivery of a UK order and 20 working days for delivery of an international order before they are considered ‘lost in the post’. Please contact us after this time to take action - this is a Royal Mail requirement.
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Orders are normally dispatched the following working day. If there is a problem with your order we will contact you by phone or email.
You can view status of your order by logging on to My Account, clicking on the 'Order History' link.
Please Note we must allow 15 working days for delivery of UK orders and 20 days for delivery of international orders before parcels are considered 'lost in the post'. Please contact us after this time to take action - this is a Royal Mail requirement.
You are welcome to contact us at sales@dancia.co.uk with any queries relating to your order.
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You can view status of your order by logging on to My Account, clicking on the 'Order History' link.
If you opted at the checkout to receive email updates on the progress of your order, these will be sent to you automatically as your order progresses.
You are welcome to contact us at sales@dancia.co.uk with any queries relating to your order.
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Dancia does not currently offer a gift wrapping service for mail order items. If you would like to see us providing this service in future, then please email this suggestion to sales@dancia.co.uk. We value customer feedback and will consider any suggestions made.
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We apologise for any errors you may have encountered while visiting our website.
If you continue to experience any issues please contact our head office team on 01273 414455 ext.20. Alternatively you can email us at sales@dancia.co.uk or use our contact form.
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We are currently able to accept payment by the following methods:
We regret that we are unable to accept payments via PayPal or Visa Electron at present.
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All card payments are processed securely by PayPoint.net on Dancia’s behalf. Dancia does not receive, store, or process any of your payment card details through this website.
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At Dancia Ltd we are committed to protecting and preserving your privacy when visiting our site or communicating electronically with us.
Our Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site.
We do occasionally update this Policy and recommend that you return and review this Policy from time to time.