Terms and Conditions for the Sale of Goods
You will be asked to expressly agree to these terms and conditions before ordering Products from this Site. Please read them carefully. If you do not agree to them, do not order any Products from this site. In order to indicate your acceptance of these terms and conditions, you must check the box marked "I agree to the terms and conditions applicable to orders made on this web site" at the end of the checkout form.
(1) Definitions and interpretation
In this Agreement "we" means Dancia Ltd (and "us" and "our" shall be construed accordingly); and "you" means the relevant customer or potential customer as the case may be (and "your" shall be construed accordingly).
In this Agreement, the following definitions shall apply:
"Agreement" means this agreement incorporating any terms set out in our Second Acknowledgement;
"First Acknowledgement" means the initial automatic email acknowledgment which we will send to you after receiving your Order;
"Order" means your order for Products made via the Site;
"Products" means goods which may be purchased by you from the Site;
"Second Acknowledgement" means the email acknowledgment which we will send to you (where appropriate) confirming acceptance of your Order; and
"Site" means the website at www.dancia.co.uk or any successor site operated by us from time to time.
(2) This Agreement
The advertising of Products on the Site constitutes an "invitation to treat"; and your Order for Products constitutes a contractual offer. No contract comes into force between you and us unless and until we accept your Order.
In order to enter into this Agreement with us, you will need to take the following steps: you must add any the Products you wish to purchase to your shopping cart and then proceed to the checkout; if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must select your preferred method of delivery and confirm your Order and your consent to the terms of this Agreement; you will be transferred to the SECPay website, and SECPay will handle your payment; we will then send you the First Acknowledgment; and once we have checked whether we are able to meet your Order, we will either send you the Second Acknowledgement (at which point this Agreement will become a binding contract) or we will confirm by email that we are unable to meet your Order.
Please note that we will not file a copy of this Agreement. We may update the version of this Agreement on the Site from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of this Agreement for your records.
The only language in which we offer this Agreement is English.
Before you place your Order, you will have the opportunity of identifying whether you have made any input errors by viewing the contents of your shopping basket. You may correct those input errors before placing your Order by clicking on the shopping basket icon and adding or removing Products.
(3) About us
Our full name is Dancia Ltd. Our registered office address is 2a Palmeira Square Hove East Sussex BN3 2JA and our principal trading address is Crown House, Crown Road, Portslade, BN41 1SH . Our company registration number is 3385394. Our email address is firstname.lastname@example.org.
Our VAT number is 780 7296 00.
(4) Price and payment
Prices for Products are quoted on the Site. The Site contains a large number of Products and it is always possible that some of the Products listed on the Site may be incorrectly priced. We will verify prices as part of our sale procedures so that a Product's correct price will be stated when you pay for the Product.
In addition to the price of the Products, you will have to pay a delivery charge, which will be as stated when you pay for the Product.
Payment must be made before the Products are dispatched. We may withhold the Products and/or terminate this Agreement if the price is not received from you in full, on time, in cleared funds.
The prices on the Site include any value added or sales taxes (where applicable).
Payment for all Products must be made by Credit or Debit card via SECPay.
Prices for Products are liable to change at any time, but changes will not affect Agreements which have come into force.
We will arrange for the Products to be delivered to the address for delivery indicated in your Order.
We will use reasonable endeavours to deliver Products on or before the date for delivery set out in our Second Acknowledgement or, if no date is set out in our Second Acknowledgement, within 3 days of the date of our Second Acknowledgement. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of Products will be dispatched within 30 days of the later of receipt of payment and the date of our Second Acknowledgement.
If the Products are not held in stock, you will be notified at the earliest opportunity and given the option of cancelling your order.
(6) Risk and title
The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you after we receive full payment of all sums due in respect of the Products (including delivery charges)
(7) Consumer Rights
(7.1) Your right to cancel
You may cancel this Agreement at any time within 7 working days after the day you received the Products (subject to the limitations set out below).
If you cancel this Agreement on this basis, you must inform us in writing and return the Products to us immediately with a completed Returns Form. Failure to supply a completed returns form may delay the processing of your return.
Products must be returned in the same condition in which you received them. Any shoes or garments you wish to return must be unworn, with labels attached, free from make-up, odour and deodorant marks and be in the original packaging where applicable. We regret that for hygiene reasons we are unable to accept returned tights or underwear if they have been removed from their packaging, unless they are defective.
Products returned by you within the 7 working day period referred to above will be refunded in full, including the cost of sending the Products to you via standard delivery, as quoted on the Site. However, you will be responsible for paying the cost of returning the Product to us. We strongly recommend that you obtain proof of postage when returning Products to us.
If you cancel this Agreement on this basis and you do not return to the Products to us, we may recover the Products and charge you for the costs we incur in doing so. Similarly, if you return the Products at our expense, we may pass that expense on to you.
We reserve the right to refuse your cancellation and charge you in full for Products if you do not cancel this Agreement within the statutory 7 day cooling off period, or if returned Products do not comply with the conditions above.
Products that are bespoke, customised or "made to order" are exempt from this right to cancel and are not subject to the statutory 7 working day cooling off period mentioned above. If your order contains products that are "made to order" (and therefore, non-returnable), we will expressly inform you of this and give you the option of cancelling any such items before proceeding with your order.
(7.3) Exchange Policy
If you wish to exchange Products purchased from the Site you must return them to us with a completed Returns Form within 21 working days after the day you received your order.
Products must be returned in the same condition in which you received them. Any shoes or garments you wish to return must be unworn, with labels attached, free from make-up, odour and deodorant marks and be in the original packaging where applicable. We regret that for hygiene reasons we are unable to exchange tights or underwear if they have been removed from their packaging, unless they are defective.
If the sale price of the exchange Product is less than the sale price of the Product originally purchased, we will refund the difference to you using the same method originally used by you to pay for your purchase. If the sale price of the exchange product is greater than the sale price of the Product originally purchased, you will be required to pay the difference in price as part of the exchange process.
You will be responsible for paying the cost of returning the Products to us. We strongly recommend that you obtain proof of postage when returning Products to us.
For exchanges being delivered to UK addresses, we offer free standard delivery the first time a Product is exchanged. However, if you wish to exchange a Product more than once or your shipping address is outside the UK, additional shipping costs will be charged at the rate quoted on the Site.
If you have received free postage on a UK exchange and subsequently cancel the Agreement, the cost of posting your exchanged item(s) will be deduced from the amount refunded to you.
We reserve the right to refuse your exchange request and charge you in full for Products if you do not request your exchange within 21 working days after the day
you received your order, or if returned Products do not comply with the conditions above.
(8) Defective Products and Products sent in Error
You may also cancel this Agreement if the Products supplied are defective, or if the wrong Products have been sent to you in error.
Products returned by you because of a defect or an error on our part will be refunded in full (including the cost of sending the Products to you via standard delivery, and the cost of you returning the Products to us by 2nd class post). Alternatively, if we and you agree, we may supply you with a replacement or substitute Product.
Please note that we will only refund the cost of returning Products to us by 2nd class post, and only when the Products are defective or the wrong Products have been sent to you in error. We strongly recommend that you obtain proof of postage when returning Products to us.
If you cancel this Agreement and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your notice of cancellation.
We warrant to you that any Product you purchase through the Site will be of satisfactory quality.
You warrant to us that: you have full authority, power and capacity to enter into this Agreement and that all necessary actions have been taken to enable you to lawfully enter into this Agreement; you are legally capable of entering into binding contracts; the information provided in the Order is accurate; and you will be able to accept delivery of the Products as contemplated in this Agreement.
Subject to the warranties set out in above, to the maximum extent permitted by applicable law we disclaim all warranties with respect to the Products, whether express or implied.
(11) Limitations of liability
Nothing in this Agreement shall limit or exclude your or our liability for: death or personal injury caused by negligence; under section 12 of the Sale of Goods Act 1979, section 2 of the Supply of Goods and Services Act 1982, or section 2(3) of the Consumer Protection Act 1987; for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude, liability.
Subject to this: our liability in connection with any Product purchased through our site is strictly limited to the higher of the purchase price of the relevant Product and the replacement cost of the relevant Product; we accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable; and we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement caused by events outside our reasonable control.
(12) General terms
Images of Products on the Site are for illustrative purposes; actual Products may differ from such images.
This Agreement may only be varied by an instrument in writing signed by both you and us. We may revise these terms from time-to-time, but such revisions will not affect the terms of any Agreement which we have entered into with you.
If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect, and such invalid or unenforceable provisions or portion thereof shall be deemed omitted.
No waiver of any term, provision, or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that term, provision or condition or any other term, provision or condition of this Agreement.
You may not assign, charge, sub-contract or otherwise transfer this Agreement, or any of your rights or obligations arising under this Agreement. Any attempt by you to do so shall be null and void. We may assign, charge, sub-contract or otherwise transfer this Agreement, or any of our rights or obligations arising under this Agreement, at any time - providing such action does not serve to reduce the guarantees benefiting you under this Agreement.
This Agreement is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under this Agreement is not subject to the consent of any person who is not a party to this Agreement.
This Agreement contains the complete agreement between the parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous agreements or understandings, whether oral or written.
This Agreement will be governed by and interpreted in accordance with the laws of the England, and the English courts shall have exclusive jurisdiction with respect to any dispute arising under this Agreement.